Tag Archives: internet of things

HAS BUSINESS LOST THE HUMAN TOUCH IN CUSTOMER EXPERIENCE?

I well remember the time Banks in South Africa centralized the granting of credit and mothballed Bank Managers. This was aggravated with the introduction of ATM’s which, although it provided quick access to cash, further succeeded in distancing the customers from their Banks of choice. The personal relationship changed from the warmth of working with […]

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