Management and Leadership are two sides of the same coin. In this communication, I focus on MANAGEMENT.

The late Peter Drucker, in my opinion, is the Father of Modern Business and was the first person to really address and to professionalize management. Some of Peter Drucker’s quotes on management are:

  • ”Management is doing things right. Leadership is doing the right things”
  • “Management is about handling complexity. Leadership is about creating simplicity”
  • “ A man should never be appointed to a managerial position if his vision focusses on people’s weaknesses rather than on their strengths”

Earlier in history, Henry Fayol (1841 – 1925) said there were six functions of management. They were: Forecasting; Planning; Organizing; Commanding; Co-ordinating; Controlling. Then again, Mary Parker Follett (1868 – 1933) claimed that “Management is the art of getting things done through people”.

Two modern definitions of management are:

  • “Management is to organize and co-ordinate activities of a business in order to achieve defined objectives”
  • “A manger has the power and responsibility to make decisions and oversee an enterprise”

When I entered the business arena, I was taught the “PLOC” management principle which is to Plan, Lead, Organize and Control. Later, I discovered and recognized that a successful manager doesn’t work with, command or control a “machine”, but is part of, has responsibility for, and is held accountable for his actions within “a living organism – the business organization”.

Of late, Google has done a great deal of work on “What makes a manager great”? Their findings are that a Great Manager is:

  1.  A good coach.
  2. Empowers his team and does not micromanage.
  3. Creates an inclusive team environment and shows concern for his people’s success and well-being.
  4. Is productive and results-oriented.
  5. Is a good communicator – he listens and shares information.
  6. Supports career development and discusses performance.
  7. Has a clear vision and strategy for the team.
  8. Has key technical skills to help advise the team.
  9. Collaborates across the organization.
  10. Is a strong decision-maker.

One of the most significant articles I have recently come across is Dr. Travis Bradbury’s “7 Ways Managers Motivate and Demotivate Employees”. I attach the article for you to read and I have extracted the following:

Gallup Inc. Surveys have established:

  • 70% of an employee’s motivation is influenced by his manager
  • 70% of employees consider themselves disengaged at work
  • Employees don’t leave their jobs; they leave their managers

The University of California Research has established:

  • Motivated employees are 31% more productive
  • Motivated employees have 37% higher sales
  • Motivated employees are three times more creative than demotivated employees

A Corporate Leadership Council study on over 50,000 people established:

  • Motivated employees are 87% less likely to quit

“Before managers can start creating motivated , engaged employees, the following critical things they need to stop doing:

  1. Making a lot of stupid rules.
  2. Letting accomplishments go unrecognized.
  3. Hiring and promoting the wrong people.
  4. Treating everyone equally.
  5. Tolerating poor performance.
  6. Going back on their commitments.
  7. Being apathetic.

“Once managers have eradicated the 7 negative behaviours that demotivate their best people, they need to replace them with the following 7 behaviours that make people love their jobs:

  1. Follow the Platinum Rule.
  2. Be strong without being harsh.
  3. Remember that communication is a two-way street.
  4. Be a role model, not a preacher.
  5. Be transparent.
  6. Be humble.
  7. Take a genuine interest in employees’ work-life balance.

Travers concludes, “If you cultivate the characteristics above and avoid the de-motivators, you’ll become the kind of boss that people remember for the rest of their careers”.

Please read his attached article, it will flesh-out what I have put down above.


Dr. Travis Bradberry is the award-winning co-author of the #1 bestselling book, Emotional Intelligence 2.0, and the cofounder of TalentSmart, the world’s leading provider of emotional intelligence tests and training, serving more than 75% of Fortune 500 companies. His bestselling books have been translated into 25 languages and are available in more than 150 countries. Dr. Bradberry has written for, or been covered by, Newsweek, TIME, BusinessWeek, Fortune, Forbes, Fast Company, Inc., USA Today, The Wall Street Journal, The Washington Post, and The Harvard Business Review.

(MANAGEMENT) 7 Ways Managers Motivate and Demotivate Employees

Please click on the LH side of the page to turn to the following page